In order to help our Flight Rising Support team process your tickets, it's best to provide our team with a thorough description of your problem and as well as include any relevant links to content on the Flight Rising website.
In general, your ticket should have the following:
- Submitted using the email registered to your Flight Rising account
- Approximate date/time the issue or event occurred
- Links to reported content on the Flight Rising website
Due to the volume of tickets we receive, tickets or requests without this information will not be processed. If you need to give us updated information, please reply to the "Request Received" auto-email sent you after ticket submission. Please do not send in a new ticket as it adds to the queue.
Follow the below links for more information on how to submit certain types of tickets:
- Behavior reports: Harassment, inappropriate names, language, etc.
- Bug reports
- Missing gem purchases
- Account recoveries
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